1. About Us
Lovecherry Limited operates the website www.lovecherrygold.co.uk.Lovecherry Gold and Lovecherry Gold Jewellers are trading names of Lovecherry Limited.
Lovecherry Limited is registered in England & Wales, company number 5158344. The registered address of Lovecherry Limited is 164A Kenton Road, Kenton , Harrow, Middlesex,  HA3 8BL.
Please note that no gold or cash is processed or stored at the above address.
Lovecherry Limited is VAT registered - number 843298014.

2. Terms and Conditions
The Terms and Conditions below are legally binding on you as a customer. Please read these terms and conditions carefully before bringing us sending us any Jewellery. These terms and conditions relate both to the use by you of our website www.lovecherrygold.co.uk and to the possible assessment and/or sale of any Jewellery which you send or bring to Lovecherry Gold. By using our website or by sending or bringing us any Jewellery for possible assessment and/or sale you agree to be bound by the below terms and conditions.

3. Abbreviations used in the Terms and Conditions
3.1 “You” shall mean yourself, the customer, the person using the website and/or sending or bringing Us any Jewellery for assessment and/or sale and agreeing to be bound by the terms and conditions.
 
3.2 “Jewellery” shall mean any items that you send us for assessment and/or sale.

3.3 “We”, “Our” or “Us” shall mean Lovecherry Limited

4. Requirements of Use
You warrant to Us that:

4.1 You are at least eighteen (18) years of age;
4.2 You are legally resident in the United Kingdom;
4.3 You are the legal owner of the Jewellery;
4.4 You have full authority to sell the Jewellery to Us;
4.5 You are not the representative or an agent of another person, company, organisation or any other legal body;
4.6 You are acting on your own behalf and you own one hundred percent (100%) of the Jewellery;
4.7 Any information You supply to Us will be fully accurate;
4.8 You will act in good faith;
4.9 You will only send or bring us Jewellery that you have full and marketable title to;
4.10 If requested by Us, You undertake to supply Us with a signed statement confirming that You are the legal owner of the Jewellery;
4.11 The Jewellery is police safe;
4.12 The Jewellery is sold free of all encumbrances, liens, debts, liabilities and adverse claims of any type whatsoever;

4.13 The Jewellery is not obtained from or the result of any illegal actions illegal activities, illegal funds, illegal income, illegal events, money laundering, proceeds of crime or terrorist actions in the United Kingdom (UK) or any other Countries.

4.14 If you make any false statements or supply inaccurate information then you agree that We shall be free from any charges or liabilities or any prosecutions whatsoever resulting from Your actions.

4.15 There are no existing conditions that prevent You from entering into legally binding contracts and that You are currently able and legally capable of entering into a binding contract.

4.16 We will not break any law of the United Kingdom or any other country as a result of You sending or bringing Us the Jewellery or as a result of Us assessing or selling the Jewellery.

5. Insurance and Shipping
5.1 You warrant to Lovecherry Limited that you will only send your Jewellery to Us by using the Royal Mail Special Delivery Envelope that we supply in our Lovecherry Gold Pack. You warrant to Us that you will request this Lovecherry Gold Pack by completing and submitting the online form to us.

5.2 On receipt of the correctly completed online form We will mail the Lovecherry Gold Pack to You.

5.3 Once You have received the Lovecherry Gold Pack You should read through the terms and conditions on our website (www.lovecherrygold.co.uk)  again and if You still wish to send Us your Jewellery for assessment and possible sale You should then complete the Lovecherry Gold Customer Form that you will find in the Lovecherry Gold Pack. You should then follow the Lovecherry Gold Pack Instructions and place your Jewellery and the completed Lovecherry Gold Customer Form into the Royal Mail Special Delivery Envelope and then You should seal the envelope.

5.4 You should then take the sealed Royal Mail Special Delivery Envelope to a Royal Mail Post Office. They will give You a signed receipt as proof of posting. You will need this receipt for your Jewellery to be covered by the pre-paid insurance of £500. Please make sure you keep this receipt in a safe place.

5.5 If You wish to increase the insurance you must do so at your own expense.

5.6 If your Jewellery is stolen or lost before reaching Lovecherry Limited You must make an insurance claim against The Royal Mail.

5.7 The tracking system of the Royal Mail shall be the only proof that The Royal Mail Special Delivery Envelope was mailed to Us.

5.8 We reserve the right  to refuse delivery at Our discretion of any package. This can be for any reason but in particular when a package appears to be damaged or tampered with or opened.

5.9 If a package is refused by Us You must arrange with the Royal Mail or Courier to return the package to to You without any liability or responsibility to Lovecherry Limited.
 
5.10 If the Jewellery is lost, stolen or damaged or if the package has been opened or interfered with then claims should be made against the Royal Mail. You must keep your original receipt or You will not be able to claim. Remember - No receipt, No claim- So keep it safe!

5.11 Do not send us any Jewellery that is not gold. We do not buy silver Jewellery or any other type of Jewellery that is not made of gold. We only buy gold so do not send us any other type of Jewellery. Do not send us costume Jewellery. Do not send us precious, semi-precious or non precious stones in your Jewellery. These should be removed by You before sending Jewellery to Us. We will not return any Jewellery items that are not made of gold. We will not be held responsible for any loss or damage to non gold Jewellery or precious or semi-precious stones.

5.12 You accept that by sending us Jewellery for assessment and possible sale that your Jewellery may be damaged in the process of assessment. We use acid and this can leave stains on your Jewellery. As well as permanent stains your Jewellery may receive deep scratches in the assessment process. We are not to be held liable for any damage caused in the assessment process. Remember, that You should only send us Jewellery that you want to sell for its assessed scrap value and that You accept the fact that it may be damaged in the assessment process.

6. Limitation of Liability
6.1 We are not to be held liable for any damage caused in the assessment process as stated in section 5.

6.2 One hundred and ten pounds (£110) shall be the total limit of any liability from Lovecherry Limited to You.

6.3 You warrant that You will be bound by this restriction of liability in any claim against Us even if caused by our negligence.

6.4 You warrant that any third party including any couriers or insurance companies or any parties acting on your behalf will also be bound by the limit of liability of £110.

6.5 We will not be held liable in any way whatsoever for delays or losses caused by the actions of third parties over which we have no control.

6.6 We are not responsible for any indirect losses which happen as a result or side effect of the main damage or loss. This includes but is not limited to: waste of time, loss of business, loss of profits, loss of data, sentimental loss, loss of revenue, loss of income or stress related claims.

6.7 None of the above clauses in section 6 limit our liability or affect in any way our liability for: Fraud or fraudulent misrepresentation; Personal injury caused by our negligence and Death caused by our negligence. None of the above clauses in section 6 seek to limit in anyway our liability for any matters that it would be illegal for us to exclude or attempt to restrict or exclude under law.

7. The Transaction, Payment Process and Ownership

7.1 If you bring your Photo ID and proof of address and Jewellery to us. That is, You walk into our shop during opening hours 11am to 7pm it will be assessed during your visit and an offer made to you. If You accept this offer We will make a cash payment to You by cheque or by cash on that day. Once We have issued a payment to You the ownership and risk of the Jewellery passes to Lovecherry Limited. Once You accept Our offer and We have issued payment to You it will not be possible to return your Jewellery as it will have been processed

7.2 If You have sent your Jewellery to us via Our Lovecherry Gold Pack a payment will be sent to You within 24 hours of you agreeing Our offer after assessment. We will contact you by phone and/or email to get your agreement to Our offer and We will then send You your payment by your chosen payment method. This will be by cheque or by payment into your bank account.

7.3 Please note that once We have issued payment it may take longer than 24 hours for your payment to reach You by post or through the bank system.

7.4 You warrant that we will not be held liable for any delays in payment.

7.5 Once we have issued a payment to You the ownership and risk of the Jewellery passes to Lovecherry Limited.

7.6 Where applicable the payment will include VAT.

7.7 You remain the owner and are responsible for all risks to your Jewellery until we issue a payment to you. If we have not issued a payment to you then you are still the owner of your jewellery and you are responsible for all risks.

8. Returns
8.1 If you choose not to accept Our offer after assessment we will return your Jewellery to You by our chosen method.

8.2 We will return your Jewellery to You within 20 days of You requesting its return if you choose not to accept Our offer.

8.3 Your Jewellery will only be insured by Us for the amount stated in Our assessment. This may be lower than the value You placed on your Jewellery.

8.4 If You want to insure your Jewellery for more than this amount You will need to arrange you own insurance at your own cost.

8.5 Once you accept Our offer and We have issued payment to You it will not be possible to return your Jewellery as it will have been processed.

8.6 Once We have issued a payment to You the ownership and risk of the Jewellery passes to Lovecherry Limited.

9. Complaints and Claims
9.1 To make a compliant or a claim against Us please email: complaints@lovecherrygold.com

9.2 Any claim against Lovecherry Limited must be filed within one year of using our service. Clams after this date will not be valid and we will not be held liable.

9.3 You agree to be bound  that Lovecherry Limited will be able to claim all legal costs against you in any dispute or claim that you make against Us.

10. Choice of Law
10.1 You and Lovecherry Limited agree that the laws of England & Wales   apply to these terms and conditions. The Law Courts of England and Wales have exclusive jurisdiction in relation to these terms and conditions.

10.2 You agree to be bound  that Lovecherry Limited will be able to claim all legal costs against You if you try to change the jurisdiction of these terms and conditions.

11. Waiver and Severance
11.1 Should a Court of Law find any of these Terms and Conditions to be invalid then You and Lovecherry Limited both agree that the rest of the Terms and Conditions should be enforced and still apply. Our failure to enforce any of the terms and conditions will not be deemed to be a waiver of such provision or right.

12. We Reserve the Right to Change these Terms and Conditions
12.1 We reserve the right to change these Terms and Conditions. Please check our website www.lovecherrygold.co.uk to ensure that you are aware of our current Terms and Conditions.

13. Assignment of Our Rights
13.1 Should We so wish We may transfer our rights and obligations under these Terms and Conditions to another organisation.  This will not affect your rights.